OCTOPUS BUSINESS · Business IT Support
Business IT Support
Practical remote and on-site assistance for people, devices and systems. Choose the support scope that fits your organisation.
Octopus Telecom's IT support team is committed to providing our customers with peace of mind. Various response timeframes are available to ensure the most cost-effective solution. A two-hour response time is also available upon request to ensure a proactive solution for your business. Most typical IT issues will be resolved remotely, but if the situation requires it, Octopus Telecom will provide on-site assistance at no additional charge.
£125 for an hour, £375 for a half-day (up to 4 hours), and £500 for a working day.
up to 8 hours if the client doesn't have an active plan.
*All prices are quoted per month and exclude VAT and travel expenses.Compare all tariffs
Octopus Telecom provides IT support for businesses across the United Kingdom. Our team ensures your IT infrastructure runs smoothly, minimising downtime and maximising productivity. We offer flexible response times and cost-effective solutions to keep your business operating without interruption.
Why Choose Octopus Telecom IT Support?
- Rapid Response Times: Standard support with a 2-hour emergency SLA available on request for critical issues.
- Remote & On-Site Support: Most issues are resolved remotely. If an on-site visit is required, no additional fees apply for the visit itself.
- Transparent Pricing: Fixed hourly, half-day, and full-day rates with no hidden charges (excluding VAT and travel expenses).
- Experienced Engineers: Our specialists handle servers, networks, workstations, and cloud services.
- Peace of Mind: We make sure you have no reasons for concern – proactive and reactive support.
Our IT Support Services
| Service Type | Description |
|---|---|
| Remote Troubleshooting | Fast diagnosis and resolution of software, connectivity, or security issues via secure remote access. |
| On-Site Support | Engineer visit to your business premises for hardware repairs, network setup, or infrastructure upgrades. |
| Emergency 2-Hour Response | Priority SLA for critical outages. We commit to responding within 2 hours to protect your operations. |
| Proactive Maintenance | Regular checks, updates, and backups to prevent problems before they occur. |
Clear Pricing – No Surprises
Our pricing is straightforward and depends on whether you have an active support plan.
Pay-As-You-Go Rates (for clients without an active monthly plan)
| Duration | Price (excl. VAT) |
|---|---|
| Per hour | £125 |
| Half-day (up to 4 hours) | £375 |
| Full working day (up to 8 hours) | £500 |
* All prices exclude VAT and travel expenses. For clients with an active support plan, travel costs are included. Contact us for bespoke monthly plans.
Additional Options
- 2-Hour SLA Guarantee: Available on request for reactive solutions to urgent business problems.
- Monthly Retainer Plans: Custom pricing for ongoing support – contact our team for a quote.
How to Get IT Support
1. Call or email our support desk with your issue description.
2. We diagnose remotely at no initial charge.
3. If needed, an engineer visits your site (no extra travel fee for plan holders).
4. Issue resolved – you only pay the agreed rate.
Who Is This Service For?
Our IT support is ideal for:
- Small & Medium Businesses without in-house IT staff.
- E-commerce & Retail needing reliable point-of-sale and website uptime.
- Professional Services (law firms, accountants, consultants) with critical data.
- Healthcare & Education requiring secure, compliant IT systems.
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Frequently Asked Questions (FAQ)
Q: What response times do you offer?
A: We offer standard response times and a 2-hour emergency SLA upon request for critical issues.
Q: Do you support both Windows and Mac environments?
A: Yes, our engineers are experienced with Windows Server, Linux, macOS, and common business software.
Q: What is included in the 2-hour response SLA?
A: We guarantee that a specialist will acknowledge and begin working on your critical issue within 2 hours of your report.
Q: Is there a call-out fee for on-site visits?
A: For clients with an active support plan, travel costs are included. For pay-as-you-go clients, travel expenses may apply – please confirm when booking.
Q: Can I switch from pay-as-you-go to a monthly plan?
A: Absolutely. Contact us to review your needs and we will recommend the most cost-effective plan.
Q: Do you cover all of the UK?
A: Our remote support covers anywhere in the UK. On-site visits are available in most regions – please check with our team.
Q: Are prices fixed for the duration of a contract?
A: Yes, we offer fixed pricing for the term of your agreement. Pay-as-you-go rates are subject to change with notice.
Q: What if my issue is urgent?
A: We offer an emergency 2-hour response SLA for critical situations – just request this when you contact us.
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